Guardian ROX!

The first time I purchased via Guardian online was a massive order for $100+ worth of pampers for both of my girls...

The delivery was prompt, everything was smooth and I would say their service was excellent.

This round, my second guardian online purchase totally turned my impression of them upside down.

First, my online order was confirmed. The next day, I was called up and informed that one of my items was out of stock... Next, an email notified me to log in to my account for latest status of the shipment. My account said "shipped" to Guardian outlet, so I went to the outlet 3 times over the weekend but nothing was received.

So, I sent an email on a Sunday to check on the actual status. The email was promptly replied to and by the evening, I was notified that package had arrived at the outlet.

Excitedly, I headed to the outlet the forth time in 2 days and guess what? One of the items was missing, so I informed the counter staff who was so overwhelmed by a sudden long queue. 

I wasn't a nasty customer so I wouldn't want to hold up everyone. I tried my best to let as many customers go ahead of me but I need to return home soon, too... So, I queued patiently for my turn...

Long story short, the whole parcel had to be left behind until the warehouse staff respond to the counter staff. 

The next would have to be my LAST visit to Guardian. I AM VERY IMPRESSED by how things could be this COCKUP ~,~